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FAQ

You Asked..

  1. I just placed an order. How long will it take for me to receive my order?
  2. What is Express Shipping?
  3. How is my order being shipped to me?
  4. Do you currently ship orders outside of the US?
  5. Are there any additional charges for orders to Canada and the US Territories?
  6. How do I request a refund or make a return?
  7. If I order products from the Kettlenetics website, is my credit card secure?
  8. What do I do about damaged or defective merchandise?
  9. I forgot my password for my account, what do I do?
  10. How do I become a testimonial in Michelle's next infomercial?
  11. How do I cancel my Club membership?
  1. I just placed an order. How long will it take for me to receive my order?
    We do all we can to ship your order as quickly as possible. Please allow at least 10 to 15 business days for your order to arrive.

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  2. What is Express Shipping?
    Express Shipping means that you will be able to start swinging your kBell just 7-10 business days after you placed your order because we use expedited shipping services to get your order to you even faster. Normally it can take up to 15-20 business days to deliver the product to you, but with the free upgrade to Express Shipping, the waiting is over!

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  3. How is my order being shipped to me?
    Your order will be shipped with Fedex Smart Post service and delivered to you by the US Postal service for expedited shipment. Once your order left our warehouse we will send you a confirmation via Email with a link to the Fedex Smart Post Website so you can track your package every step of the way.

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  4. Do you currently ship orders outside of the US?
    We currently ship to US, Canada and US Territories only. There is a separate shipping charge for each product.

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  5. Are there any additional charges for orders to Canada and the US Territories?
    Please be advised that customers outside the Continental U.S. must add $5.95 per item to the cost of S&H, and generally add 2 weeks additional transit time. In addition, Canadian orders must add Provincial GST.

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  6. How do I request a refund or make a return?
    Please call Customer Service. We will be happy to assist you.

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  7. If I order products from the Kettlenetics website, is my credit card secure?
    Yes. The Kettlenetics website uses secure server sockets layer (SSL) technology, which is the industry standard protocol for secure Web-based communications.

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  8. What do I do about damaged or defective merchandise?
    Please call Customer Service. We will be happy to assist you.

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  9. I forgot my password for my account, what do I do?
    The Checkout page offers online password retrieval or you can access it directly by clicking here. If you have forgotten your password reminder or have other questions regarding Account of Kettlenetics Club access, please contact Customer Service. We will be happy to assist you.

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  10. How do I become a testimonial in Michelle's next infomercial?

    We would love to hear from you! Use the Contact Us form to submit your testimonial.

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  11. How do I cancel my Club membership?

    Please call Customer Service. We will be happy to assist you.

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